Help Center

Everything you need to know about SellerPulse.

Getting Started

How do I connect my Etsy store?

Go to Dashboard > Stores > Connect Etsy. You'll be redirected to Etsy to authorize SellerPulse. We only request read access to your transactions and listings.

How do I connect my Gumroad store?

Go to Dashboard > Stores > Connect Gumroad. Authorize SellerPulse on Gumroad. We only request read access to your sales and products.

How long does the first data sync take?

Usually 1-5 minutes depending on how many products and sales you have. You'll see data appear on your dashboard once syncing completes.

Dashboard & Analytics

What time periods can I view?

You can filter your dashboard by 30 days, 90 days, or 365 days (Professional plan). Date ranges are based on UTC time.

How accurate is the revenue forecast?

The forecast uses a linear regression model based on your recent sales data. It's most accurate when you have consistent sales patterns. Use it as a directional indicator, not an exact prediction.

Can I export my data?

Yes! Professional plan users can export sales data as CSV from the Analytics page.

Billing & Plans

What payment methods do you accept?

We accept all major credit and debit cards through Stripe.

Can I switch plans?

Yes. Upgrade or downgrade anytime from Settings > Billing. Changes take effect immediately, and we prorate your billing.

What happens if I cancel?

Your account stays active until the end of your current billing period. After that, you can still view your data but won't receive syncs or email reports.

Privacy & Security

What data do you collect?

We collect your email for authentication and your sales data from connected platforms. We never sell your data or share it with third parties.

Can I delete my data?

Yes. Go to Settings > Account > Delete Account. This permanently removes all your data, including connected stores and sales history.

Do you have access to my store admin?

No. We only request read-only access to transactions, listings, and products. We cannot modify anything in your store.

Still have questions?

We are here to help. Reach out anytime.

Contact Support